NOVITASARI, D. Hospital Quality Service and Patient Satisfaction : How The Role of Service Excellent and Service Quality ?. Journal of Information Systems and Management (JISMA), [S. l.], v. 1, n. 1, p. 29–36, 2022. DOI: 10.4444/jisma.v1i1.255. Disponível em: https://jisma.org/index.php/jisma/article/view/255. Acesso em: 11 feb. 2026.