Journal of Information Systems and Management (JISMA)

Digital Trust and Checkout Choices: Empirical Evidence on Online Consumer Behavior in Asia

Ali Mohammad Kowsar — 2025-12-20

This paper considers the role of digital trust, perceived usefulness, social influence, and logistics reliability, as well as checkout option (cash-on-delivery and digital payment) in online consumer behavior among four Asian markets (Bangladesh, India, Indonesia and Vietnam). The information systems theory (TAM/UTAUT) and consumer trust literature guided the implementation of the study that provided cross-sectional survey (N = 2,412) and analyzed the findings through PLS-SEM with multi-group analysis. We discover that the strongest predictors of purchase intention are trust and logistics reliability whereas perceived usefulness is the major predictors of continuance intention. The choice of checkout has a dual nature: cash-on-delivery is perceived to reduce the perceived risk of payment and the trust-intention relationship in lower card-penetration samples but enhances the usefulness- continuance relationship in higher-adoption samples. The social influence has minor but influential effects, especially on the newer online shoppers. The invariance tests employed post-hoc demonstrates that these correlations hold up widely across the four markets, and there are significant differences in the degree of moderation of a checkout choice. We comment on the implication of information systems design and platform strategy with in particular information systems investments in transparent logistics, order tracking, and multi-rails payments. Some of the limitations are self-reported behavior and cross-sectional design. We find that there is a best fit between Asia and trust-first, rails-flexible architectures and suggest market sensitive nudges to shift to the digital-based without losing the perceived safety.

Teknologi Perlu Hati Nurani: Jalan Indonesia Menuju Inovasi Etis dan Berkelanjutan

Mitchel Wahyu Wicaksono — 2025-12-20

The purpose of this study is to spark discussion on how education and technology can be used as tools to create more aware and visionary citizens, who will ultimately shape a better future for Indonesia. This study report uses a descriptive qualitative method by conducting observations because the data sources were obtained by listening to the narration from Gita Wirjawan's YouTube channel entitled Alamanda Shantika: Technology Needs Conscience | Endgame #17. The results of this study explain that rapid technological advances must be balanced with increased human awareness and intelligent conscience. Technology should function as a tool to encourage humans to recognize themselves and react positively to the world, not the other way around.

Digital Transformation in Small and Medium Enterprises: A Qualitative Study of Adoption Challenges and Strategies

Yosua Novembrianto Simorangkir — 2025-12-20

Digital transformation has become a strategic necessity for Small and Medium Enterprises (SMEs), yet its implementation remains uneven due to complex technological, organizational, and contextual barriers. This study explores how SMEs navigate the challenges of adopting digital technologies and the strategies they employ to adapt within resource-constrained environments. Using a qualitative multi-case study approach, data were collected through semi-structured interviews, observations, and document analysis involving SMEs across diverse sectors. The findings reveal that technological limitations—such as inadequate infrastructure and high software costs—intersect with financial constraints to restrict the scope of digital adoption. Organizational readiness and human resource capability further influence transformation outcomes, with limited digital literacy and resistance to change emerging as significant inhibitors. Despite these challenges, SMEs demonstrate adaptive resilience by adopting incremental digitization, leveraging collaborative networks, and aligning digital initiatives with their operational contexts. Leadership commitment and capability-building efforts also play crucial roles in shaping transformation pathways. The study contributes to theoretical discourse by extending the relevance of the Technology–Organization–Environment (TOE) framework and the Resource-Based View (RBV) within emerging-market SME contexts. Practically, the findings underscore the need for targeted support systems, affordable digital solutions, and capacity-building programs to enable inclusive digital transformation.

Menelaah Kontribusi Serikat Pekerja dalam Menjamin Hak Karyawan Melalui Perjanjian Kerja Berdasarkan Hukum Ketenagakerjaan Indonesia

Fitri Fatmawati — 2025-12-20

Labor organizations, commonly known as trade unions, are essentially the primary tool for workers to protect and fight for the normative rights of employes within a company. As regulated by the government in Law No. 21/2000 concerning trade unions; this is a regulation that specifically governs the maximum implementation and function of trade unions, which are open, free, democratic, and responsible for fighting for, defending, and protecting the rights and obligations of their members (workers/laborers). Therefore, the presence of trade unions becomes important as a party that can fight for and guaranty the fulfillment of employe rights. This research aims to examine the contribution of trade unions in ensuring employe rights thru employment agreements based on labor law.

Penegakan Hukum Ketenagakerjaan terhadap Eksploitasi Generasi Z dalam Kontrak Kerja Jangka Pendek (PKWT): Perspektif Keadilan Sosial

Nehanis Mahesa — 2025-12-20

This study analyzes the phenomenon of exploitation of Generation Z workers through the Fixed-Term Employment Agreement (PKWT) scheme and the effectiveness of labor law enforcement from a social justice perspective. Generation Z (born 1997-2012) entering the labor market face repeated PKWT practices that violate the Manpower Law. The research method uses a normative juridical approach with a qualitative descriptive analysis of labor regulations and case studies of law enforcement. The results show that the use of PKWT against Generation Z often deviates from the provisions of Article 59 of Law No. 13 of 2003 in conjunction with the Job Creation Law, with contract extension patterns inconsistent with the substance of permanent employment. Law enforcement by the Labor Inspectorate remains weak due to limited resources and administrative sanctions that do not provide a deterrent effect. From a Pancasila social justice perspective, this practice contradicts the fifth principle, which guarantees workers' welfare. The study recommends strengthening labor supervision, increasing sanctions for violators, and educating Generation Z about workers' rights to achieve social justice in industrial relations.